Frequently Asked Questions bissellredemptions.co.uk


If you are experiencing a problem with your redemption claim for a free BISSELL product, please check our FAQ's below which may help.

If the answer to your problem is not listed we can be contacted by email


No, unfortunately we are only able to supply the product specified in the promotion.
If you have an unanswered query from a previous BISSELL promotion, please contact us by e-mail.
If you’re experiencing issues with your promotional goods, please contact BISSELL Consumer Care line on 0344 888 6644 - Option 1
Your free gift will be delivered between the hours of 9 and 5 Monday – Friday, the address entered will be where your goods are delivered to, therefore please ensure somebody is able to sign for the parcel between these times. We aim to deliver all online redemptions within 30 days; however this can take up to 60 days during peak periods.
Please be aware that upon dispatch of your gift you will receive an e-mail from UPS stating a package from Edmundson Electrical Ltd C/o Beam is on its way.
If you still haven’t received your gift after 60 days, please contact us by e-mail.
We aim to deliver all online redemptions within 30 days; however this can take up to 60 days during peak periods. If you still haven’t received your gift after 60 days, please contact us by e-mail.
Please e-mail as soon as possible if you wish to change your delivery address. As long as we haven’t already dispatched the goods, we can amend it for you. If the goods have already been dispatched, we are unable to send a second set to another address. We can’t be held liable for incorrectly submitted addresses.
We have sufficient stock of the promotional gift, however in the unlikely event that we should run out of stock, we will contact you.
Please ensure you have entered the data correctly and the photo of your receipt does not exceed the limit. If you are still experiencing difficulty please download our support form. Please complete the form with as much detail as possible and return it to us by email.
If your email address includes non standard characters (most commonly a hyphen), our system is unable to send your confirmation email. If this is the case, please contact us by email, and we can confirm your successful submission.
You should also check your Spam Mailbox as often our automated emails can be sent there.